FAQ
Products & Sizing
Do you offer sleeve or body alterations?
At this time, Kevin Imes does not offer in-house alterations on polos. If you prefer a more customized length or sleeve adjustment, we recommend working with a trusted local tailor.
If you have sizing questions before placing your order, please reach out — we’re glad to help guide you.
Where are Kevin Imes polos made?
Kevin Imes polos are crafted using premium fabrics sourced from respected mills known for exceptional quality and durability.
Each polo is constructed by skilled manufacturing partners who meet high standards for craftsmanship, sustainability, and ethical production.
Our focus is simple: elevated essentials made with precision and care.
Ordering
What payment methods do you accept?
We accept all major credit cards and digital payment options available at checkout.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order has shipped.
Do you offer gift wrap or gift messages?
If gift options are available, they will appear at checkout. For special requests, please contact our team.
Shipping
How soon will my order arrive?
Orders are processed promptly. Delivery timing will depend on the shipping method selected at checkout. Standard shipping and arrival times apply. You’ll receive tracking details once your order ships.
Can I track my order?
Yes. Once your polo ships, you’ll receive an email with tracking information.
Where do orders ship from?
Orders ship from our fulfillment partners from within the USA.
Which carriers do you use?
We ship using trusted carriers such as USPS, UPS, and DHL. Available options will appear at checkout.
Do you ship internationally?
No
Returns & Exchanges
What is your return policy?
We accept returns for items in their original condition. Please note that customers are responsible for return shipping costs unless the product is defective or incorrect. To initiate a return or for more details, please contact our support team at customerservice@kevinimes.com
Will I keep my promotional price if I exchange?
Yes. If you purchased using a promotional code or special pricing, we will honor that price for your exchange.
What if my item is defective?
In the rare event that your polo arrives damaged or defective, please contact us and include photos of the issue.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days. You’ll receive email confirmation once your refund has been issued.